Official Document

Refund & Cancellation Policy

Effective Date: September 29, 2026 • Softhuge Technologies Pvt. Ltd.

This Refund and Cancellation Policy outlines the conditions under which refunds, cancellations, and transaction adjustments are processed for in-app purchases and PRO VIP subscriptions on KRAFT Arcade, operated by Softhuge Technologies Pvt. Ltd.

Digital Instant Fulfillment Notice: Virtual Coins, Gems, and PRO VIP passes are digital goods that are delivered instantly to your account upon payment completion.

1. Virtual Currency & In-App Purchases

All purchases of Gold Coin packs, Gem bundles, and digital items are final once credited to your account.
Because virtual items are consumed immediately upon credit, refunds are generally not offered for completed digital deliveries unless required by applicable law or payment gateway terms.

2. Failed Transactions & Technical Errors

A. Money Debited But Currency Not Credited

If debited without instant credit, our Razorpay webhook automatically verifies the transaction. If unverified, the amount is automatically refunded by your bank within 5 to 7 business days.

B. Duplicate Charges

If charged multiple times for a single order, email your receipt to softhugetechnologies@gmail.com. Duplicate charges are refunded within 5-7 working days.

3. PRO VIP Subscription Cancellations

You may cancel your PRO VIP membership pass subscription at any time via the Play Store Subscriptions menu or in-app settings.
Upon cancellation, your PRO VIP benefits will remain active until the end of the current billing cycle. No partial refunds are issued for unused days.