Refund & Cancellation Policy

This Refund & Cancellation Policy applies to any paid purchases made within the KRAFT app, including in-app currency, cosmetic items, or premium features (collectively, "In-App Purchases").

1. Payment Processing

All In-App Purchases are processed through the respective app store's official billing system (Google Play or Apple App Store). We do not directly collect or store your payment card details.

2. General Refund Policy

Because In-App Purchases are delivered instantly and typically consumed immediately (e.g. virtual currency, unlocks), all sales are generally final and non-refundable, except as required by applicable law or the policies of the app store through which the purchase was made.

3. Requesting a Refund

If you believe a purchase was made in error, was unauthorized, or a technical issue prevented you from receiving the purchased item:

• Google Play purchases: request a refund via the Google Play Store's purchase history within the platform's refund window.
• Apple App Store purchases: request a refund via Apple's "Report a Problem" tool at reportaproblem.apple.com.
• You may also contact our support team at support@softhuge.com and we will assist where possible, subject to the store's policies.

4. Account Suspension

If your account is suspended or terminated due to a violation of our Terms of Service (e.g. cheating, fraud), you are not entitled to a refund for any previously made In-App Purchases.

5. Subscription Cancellation (if applicable)

Any auto-renewing subscriptions can be managed or cancelled directly through your app store account settings. Cancelling stops future billing but does not automatically refund the current billing period.

6. Changes to This Policy

We may revise this policy periodically to reflect changes in our services or applicable regulations. The updated policy will be posted on this page with a new "Last updated" date.

7. Contact

For billing questions, email support@softhuge.com.