Privacy Policy
Effective Date: September 29, 2026 • Softhuge Technologies Pvt. Ltd.
Softhuge Technologies Pvt. Ltd. ("Company", "we", "us", or "our") operates the KRAFT Arcade Gaming Hub mobile application and web portal (collectively, the "Platform"). We are committed to protecting your privacy and ensuring transparency regarding how your personal information is collected, stored, processed, and safeguarded.
1. Information We Collect
A. Personal Identity Information
Display name, email address, phone number, and profile avatar URL collected during login.
B. Gaming & Leaderboard Data
Game scores, session duration, achievements, unlocked badges, and virtual wallet balances.
C. Device & Diagnostics
Device model, OS version, app version, IP address, device identifier, and crash diagnostics.
2. How We Use Your Data
- To operate core gaming platform features: leaderboards, match stats, and daily rewards.
- To process in-app purchases and issue digital tax invoices via Razorpay / Stripe.
- To detect, prevent, and mitigate cheating, automated bot scripts, and fraudulent transactions.
- To send essential security notifications, account recovery alerts, and transactional messages.
3. Data Sharing & Third-Party SDKs
We do not sell, rent, or trade your personal information. Limited technical data may be processed by authorized third-party service providers under strict confidentiality agreements:
- Google Play Services & AdMob: For serving banner, interstitial, and rewarded video ads.
- Razorpay / Stripe Payment Gateways: For processing secure UPI, NetBanking, and credit/debit card transactions.
- Firebase / Push Notifications: For delivering real-time account and reward updates.
4. Data Retention & Deletion
We retain your personal data for as long as your account remains active. You may request permanent deletion of your account and personal data at any time via the in-app settings screen or by submitting a request on our Data Deletion Request Page.
5. Contact & Grievances
For questions or privacy concerns, please contact our Grievance Officer at softhugetechnologies@gmail.com or visit our Contact Page.