Privacy Policy

Softhuge Technologies Pvt Ltd. ("we", "us", "our") operates the KRAFT mobile application (the "App"). This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Information We Collect

• Account information: name, email address, phone number, and profile details you provide when you sign up, including via Google sign-in.
• Gameplay data: scores, rankings, quests completed, and in-app activity used to power leaderboards and rewards.
• Device & technical data: device model, OS version, app version, and crash diagnostics to keep the App stable and secure.
• Session data: login sessions and security tokens used to keep your account safe from unauthorized access.

2. How We Use Your Information

• To operate core features such as leaderboards, quests, and wallet/rewards.
• To detect and prevent cheating, fraud, and abuse of the platform.
• To send important account or service notifications.
• To improve app performance, stability, and user experience.

3. Data Sharing

We do not sell your personal data. We may share limited data with trusted service providers (e.g. hosting, analytics, push notifications) strictly to operate the App, and only under confidentiality obligations. We may disclose information if required by law.

4. Data Retention & Deletion

We retain account data for as long as your account is active. Deleted records are soft-deleted internally for a limited period for fraud prevention and audit purposes before being permanently purged. You may request full account deletion at any time by contacting us at support@softhuge.com.

5. Children's Privacy

KRAFT is not directed at children under 13. We do not knowingly collect personal data from children under 13. If you believe a child has provided us information, contact us and we will remove it.

6. Security

We use industry-standard measures — including signed requests, encrypted transport, and session auditing — to protect your data. No method of transmission or storage is 100% secure, but we work continuously to safeguard your information.

7. Your Rights

Depending on your region, you may have rights to access, correct, or delete your personal data, or to object to certain processing. Contact us to exercise these rights.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of material changes through the App or via email.

9. Contact Us

Questions about this policy? Reach out at support@softhuge.com or visit our Contact page.