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Official Document

Privacy Policy

Effective Date: November 13, 2026 • Softhuge Technologies Pvt. Ltd.

Softhuge Technologies Pvt. Ltd. ("Company", "we", "us", or "our") operates the KRAFT Arcade Gaming Hub mobile application and web portal (collectively, the "Platform"). We are committed to protecting your privacy and ensuring transparency regarding how your personal information is collected, stored, processed, and safeguarded.

Summary: KRAFT Arcade collects minimal personal data required to operate online multiplayer leaderboards, reward balances, and account security. We do not sell your personal data to third parties.

1. Information We Collect

A. Personal Identity Information

Display name, email address, phone number, and profile avatar URL collected during login.

B. Gaming & Leaderboard Data

Game scores, session duration, achievements, unlocked badges, and virtual wallet balances.

C. Device & Diagnostics

Device model, OS version, app version, IP address, device identifier, and crash diagnostics.

2. How We Use Your Data

  • To operate core gaming platform features: leaderboards, match stats, and daily rewards.
  • To process in-app purchases and issue digital tax invoices via Razorpay / Stripe.
  • To detect, prevent, and mitigate cheating, automated bot scripts, and fraudulent transactions.
  • To send essential security notifications, account recovery alerts, and transactional messages.

3. Data Sharing & Third-Party SDKs

We do not sell, rent, or trade your personal information. Limited technical data may be processed by authorized third-party service providers under strict confidentiality agreements:

  • Google Play Services & AdMob: For serving banner, interstitial, and rewarded video ads.
  • Razorpay / Stripe Payment Gateways: For processing secure UPI, NetBanking, and credit/debit card transactions.
  • Firebase / Push Notifications: For delivering real-time account and reward updates.

4. Data Retention & Deletion

We retain your personal data for as long as your account remains active. You may request permanent deletion of your account and personal data at any time via the in-app settings screen or by submitting a request on our Data Deletion Request Page.

5. Contact & Grievances

For questions or privacy concerns, please contact our Grievance Officer at softhugetechnologies@gmail.com or visit our Contact Page.