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Official Document
Contact Us & Grievance Redressal
Effective Date: November 13, 2026 • Softhuge Technologies Pvt. Ltd.
Have questions, feedback, or need support with your KRAFT Arcade account, purchases, or data privacy? We are here to help.
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Customer Support
For general inquiries, account assistance, game feedback, or payment support.
Email Support:
softhugetechnologies@gmail.comResponse time: Within 24-48 business hours.
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Grievance Redressal Officer
In accordance with Information Technology Act, 2000 and rules made thereunder, the details of Grievance Officer are below:
Name: Grievance Officer - KRAFT Arcade
Company: Softhuge Technologies Pvt. Ltd.
Email: grievance@softhuge.com
Corporate Registered Office
Softhuge Technologies Pvt. Ltd.
Sirsa, Haryana - 125055, India
Website: https://softhuge.com
Official App: KRAFT Gaming Hub