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Official Document

Data Deletion Request Policy

Effective Date: September 29, 2026 • Softhuge Technologies Pvt. Ltd.

At KRAFT Arcade (operated by Softhuge Technologies Pvt. Ltd.), we respect your right to data privacy and provide transparent options to delete your account and personal information at any time.

⚠️ Permanent Deletion Warning

Account deletion is permanent. Once completed, your profile, gamertag, virtual coin/gem balances, active subscriptions, and match statistics cannot be recovered.

Option 1: Instant In-App Deletion (Recommended)

Step-by-Step Instructions inside KRAFT Arcade App:

  1. Open the KRAFT Arcade App on your device.
  2. Tap your Profile tab in the bottom navigation bar.
  3. Scroll down to the PREFERENCES & SYSTEM POLICIES section.
  4. Tap Account & Data Deletion.
  5. Select a deletion reason, type DELETE MY ACCOUNT to confirm, and tap PERMANENTLY DELETE MY ACCOUNT.
✅ Your account session will be invalidated immediately, PII scrubbed, and data permanently queued for erasure.

Option 2: Web / Email Deletion Request

If you cannot access the app, you can submit a manual deletion request by sending an email from your registered email address:

Email Address: softhugetechnologies@gmail.com

Subject Line: Account & Data Deletion Request - [Your Registered Email / Phone]

Required Info: Your Registered Display Name, Phone/Email, and reason for deletion.

Manual email deletion requests are processed by our compliance team within 48 business hours.

What Information Gets Erased?

Scrubbed & Deleted Data

  • Personal Identity PII (Email, Phone, Display Name, Avatar)
  • OAuth Tokens & Session Auth Keys
  • Virtual Coin & Gem Balance Ledgers
  • Active PRO VIP Pass Access

Anonymized Records Retained

  • Historical Leaderboard High Scores (anonymized to preserve global rankings integrity)
  • GST Tax Invoices & Transaction logs (retained as mandated by Indian Tax Laws for 7 years)